Terms of Service

1. Scope of Application

These Terms of Service govern the use of the website operated at ombudsstelle-investmentfonds.org by the Investment Funds Ombudsman Service (Ombudsstelle Investmentfonds), Bockenheimer Anlage 15, 60322 Frankfurt am Main, Deutschland. By accessing or using this website, you agree to be bound by these terms.

2. Nature of the Service

This website is operated for informational purposes only. The Investment Funds Ombudsman Service is an independent dispute resolution body operating under German and European law. The information provided on this website does not constitute legal advice, investment advice, or any other form of professional advice. It is intended solely to inform visitors about the ombudsman procedure and to facilitate contact with our office.

No paid services are offered through this website. The ombudsman dispute resolution procedure is provided free of charge to eligible investors.

3. Intellectual Property

All content published on this website, including but not limited to text, graphics, logos, and the overall design, is the property of the Investment Funds Ombudsman Service or its licensors and is protected by applicable copyright and intellectual property law. You may print or download content from this website for personal, non-commercial use only. Any reproduction, modification, distribution, or other use for commercial purposes is strictly prohibited without our prior written consent.

4. Accuracy of Information

We make every reasonable effort to ensure that the information published on this website is accurate, current, and complete. However, we do not warrant or guarantee the accuracy, completeness, or fitness for any particular purpose of any information contained on this website. The ombudsman procedure is governed by its procedural rules, which are the authoritative source for matters of eligibility and process; the website content provides a general summary only.

5. Third-Party Links

This website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content, availability, or privacy practices of third-party websites and accept no responsibility for them. The inclusion of any link does not imply endorsement by us of the linked website or its operators.

6. Limitation of Liability

To the fullest extent permitted by applicable law, the Investment Funds Ombudsman Service shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or related to your use of this website or any information obtained from it. This limitation applies regardless of whether such damages are based in contract, tort, or any other legal theory, and even if we have been advised of the possibility of such damages.

We do not accept liability for any interruption or unavailability of this website arising from technical faults, maintenance, or other causes beyond our reasonable control.

7. No Legal or Financial Advice

Nothing on this website constitutes or should be construed as legal advice, financial advice, or advice on the merits of any particular dispute. If you require advice about your specific situation, you should consult a qualified legal or financial professional. The availability of the ombudsman procedure does not remove or replace your right to seek independent legal advice.

8. Applicable Law and Jurisdiction

These Terms of Service and your use of this website are governed by the laws of the Federal Republic of Germany. Any disputes arising from or relating to these terms that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Frankfurt am Main, Germany, to the extent permitted by applicable law.

9. Amendments

We reserve the right to amend these Terms of Service at any time. The current version is always accessible via this page. Continued use of the website following any amendment constitutes acceptance of the revised terms. The date of the most recent revision is indicated at the top of this page.

10. Contact

Any questions regarding these Terms of Service may be directed to our office at the contact details provided on our Contact page.